The BPO that you wish to work for
These questions basically depend on the type of business that the BPO caters to. Before going for a BPO interview, make sure that you have decided which BPO you wish to work for – whether it is voice oriented or non voice oriented.
Where have you worked before?
Seriously speaking, working in a BPO is quite different from working in a company. In a company, everyone is working on the same product, assignment and process, while in a BPO the person next to you would be working on a different process. Many people working in a company take a long time to adapt to the working cultures of the company and working for a BPO.
What is a BPO?
This question basically checks the awareness of the individual, and also tries to find out whether the person has really done any kind of homework before applying for the job and appearing for the interview. BPO stands for Business Process Outsourcing, which basically means the outsourcing of various business processes.
What is a Call Center?
There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced. A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.
Refer to the articles – Call Center Interview and Help Desk Interview Questions at the Customer service job interview tips category
What are an inbound call center and an outbound call center? What is the difference between the two?
There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.
These are just some of the questions that can be asked during a BPO interview.
You can find additional useful information in – customer service interview , team leader interview articles and in the Frequently asked interview questions category.
Make sure that you are ready and confident when answering these kinds of questions, and many other questions that you will be asked.
How will you convince me to buy this pen? or sell this pen to me.
hello!good morning sir!we are coming from so & so
company.sir this pen is the new one's which is entered 5
days ago inthe market.ir,this writes very well than other
pen.this pen writes vey smooth handwriting and can be
easily understand.this pen has no problem of leakage of
ink.this will not cost much.so,do you like it?
----------------------------------------------------------------
Hello Sir, our company is launching a new pen in the market
for specially those pepole who are tired by using all other
pens available in the market.looks of this pen is very
stylish and also grip of this pen is very comfortable.you
will not feel tired by using this pen for many hours and it
is also very cheaper in price.it is also smooth in writing
and also the stylish cap of this pen will give you a smarty
look and as i told you before that we are launching it so
we are also going to give you 20% discount on that, so make
it hurry
how do you describe yourself as a person?
I am very optimistic, bold, honest and enthustic smart
working person. As a Human being I am a supertious person
and do belive in god. I love challenges in life and
also appriciate others of same mind. well this is what I am,
and I am always open to everyone with confident that i will
definetly find few friends of my
kind with whome i can talk, enjoy and share my feelings.
---------------------------------------------------------------------
well,I am swathi,I am confident about my self and I am a
good team player.quickly i react to the persons,who are
lazy and force them to be intime.I want to help the one
who is really physically or mentally challenged.I have good
leadership qualities and also I am a good leasoner.
WHAT IS UR DAILY ROUTINE?
as usual, it was a rotiune day for me. I woke up at 6'oclock
,refreshed my self and went to Zym . I took exercise in Zym
at least half an hour then from Zym came back to home.I had
me breakfast at 10'o clock.then all of a sudden,one of my
friends called me downstairs.I went downstairs and met all
of my friends . it was a good gathering and we enjoyed
alot.I also met few people who have been in bpo for quite
long time. I had disscusion with them for few hours.at 2'o
clock i had my lunch and went for a short sleep.
my evening started with tea and snacks. I did some domestic
activities with my parents at home. I did work on my pc
also and had chit-chats with my friends on net.at 7'oclock,
I went to park and walked there for half an hour and from
park ,I went to temple and worshipped there.aorund at 8.30
in evening,I started watching some programmes on colours
and kept watching till 10.30. at 11'o clock , i had my
dinner and went to bed.
These questions basically depend on the type of business that the BPO caters to. Before going for a BPO interview, make sure that you have decided which BPO you wish to work for – whether it is voice oriented or non voice oriented.
Where have you worked before?
Seriously speaking, working in a BPO is quite different from working in a company. In a company, everyone is working on the same product, assignment and process, while in a BPO the person next to you would be working on a different process. Many people working in a company take a long time to adapt to the working cultures of the company and working for a BPO.
What is a BPO?
This question basically checks the awareness of the individual, and also tries to find out whether the person has really done any kind of homework before applying for the job and appearing for the interview. BPO stands for Business Process Outsourcing, which basically means the outsourcing of various business processes.
What is a Call Center?
There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced. A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.
Refer to the articles – Call Center Interview and Help Desk Interview Questions at the Customer service job interview tips category
What are an inbound call center and an outbound call center? What is the difference between the two?
There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.
These are just some of the questions that can be asked during a BPO interview.
You can find additional useful information in – customer service interview , team leader interview articles and in the Frequently asked interview questions category.
Make sure that you are ready and confident when answering these kinds of questions, and many other questions that you will be asked.
How will you convince me to buy this pen? or sell this pen to me.
hello!good morning sir!we are coming from so & so
company.sir this pen is the new one's which is entered 5
days ago inthe market.ir,this writes very well than other
pen.this pen writes vey smooth handwriting and can be
easily understand.this pen has no problem of leakage of
ink.this will not cost much.so,do you like it?
----------------------------------------------------------------
Hello Sir, our company is launching a new pen in the market
for specially those pepole who are tired by using all other
pens available in the market.looks of this pen is very
stylish and also grip of this pen is very comfortable.you
will not feel tired by using this pen for many hours and it
is also very cheaper in price.it is also smooth in writing
and also the stylish cap of this pen will give you a smarty
look and as i told you before that we are launching it so
we are also going to give you 20% discount on that, so make
it hurry
how do you describe yourself as a person?
I am very optimistic, bold, honest and enthustic smart
working person. As a Human being I am a supertious person
and do belive in god. I love challenges in life and
also appriciate others of same mind. well this is what I am,
and I am always open to everyone with confident that i will
definetly find few friends of my
kind with whome i can talk, enjoy and share my feelings.
---------------------------------------------------------------------
well,I am swathi,I am confident about my self and I am a
good team player.quickly i react to the persons,who are
lazy and force them to be intime.I want to help the one
who is really physically or mentally challenged.I have good
leadership qualities and also I am a good leasoner.
WHAT IS UR DAILY ROUTINE?
as usual, it was a rotiune day for me. I woke up at 6'oclock
,refreshed my self and went to Zym . I took exercise in Zym
at least half an hour then from Zym came back to home.I had
me breakfast at 10'o clock.then all of a sudden,one of my
friends called me downstairs.I went downstairs and met all
of my friends . it was a good gathering and we enjoyed
alot.I also met few people who have been in bpo for quite
long time. I had disscusion with them for few hours.at 2'o
clock i had my lunch and went for a short sleep.
my evening started with tea and snacks. I did some domestic
activities with my parents at home. I did work on my pc
also and had chit-chats with my friends on net.at 7'oclock,
I went to park and walked there for half an hour and from
park ,I went to temple and worshipped there.aorund at 8.30
in evening,I started watching some programmes on colours
and kept watching till 10.30. at 11'o clock , i had my
dinner and went to bed.
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